WARRANTY POLICY
Boss Tuck Shops Inc.: LIMITED WARRANTY POLICY
By this Limited Warranty, Boss Truck Shops, Inc. (“BTS”) warrants only the products and services that are listed on the BTS invoice. BTS warrants those products to be free from defects in materials and workmanship for ninety (90) days from the date of service. The above description shall be the
“Warranty Period” for purposes of this Limited Warranty.
Warranty repairs will be handled at a BTS location or designated affiliate with BTS approval and once notification and documentation from the original purchaser have been provided.
The Limited Warranty as described herein cannot be changed, enlarged, or altered by anyone. It only applies to the original purchaser and the vehicle serviced and is not transferable. No other warranties are made, either express or implied, as to any matter whatsoever including, without limitation: the condition of the parts, merchantability or fitness for any particular purpose, except as specifically provided herein or as otherwise provided by law.
Manufacturer-specific product warranties may vary from BTS’s ninety (90) day limited warranty. If a product is subject to a specific manufacturer’s warranty, repair or replacement it will be handled in accordance with the manufacturer’s-specific warranty. Labor for such repair will only be included for ninety (90) days from the date of original service. After ninety (90) days, regular shop labor rates will apply.
This Limited Warranty shall NOT apply in the following circumstances:
- If the owner and/or operator (owner’s designated representative) declines specific related labor or parts required for a full repair in BTS’s discretion, or makes OEM repairs and the subsequent failure is a result of refusing the repairs recommended by BTS.
- If the vehicle is in an accident, driven off-road, misused, altered from original manufacturer’s specs, or a part fails from normal wear and tear.
- If the claimant is not the original purchaser or owner. This Limited Warranty is not transferable.
- If, upon request, claimant fails to return parts, filters or photos required by BTS.
- If claimant fails to notify BTS before expiration of the Limited Warranty Period as defined above, or if the work was performed on the vehicle by a third-party.
- If original equipment manufacturer’s safety devices are altered or otherwise inoperable.[e.g., oil pressure gauge, temperature gauges (engine, transmission, differential), air pressure gauge, emergency shut off devices, volt/amp gauge, factory installed emergency shut downs]
THIS WARRANTY DOES NOT COVER LOSS OF TIME OR INCOME, COSTS, PAYMENTS, LOSS OF VEHICLE RENTAL, STORAGE, VEHICLE RENTAL, LODGING, MEALS, INCONVENIENCE, LOSS OF USE OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
BTS does not express or imply, any other warranties except those stated above herein.
During the course of service, a BTS service tech may find a defective part, equipment problem, oil leak etc., the detection of which is not part of the service provided. There is no express or implied warranty regarding any defect or damage found, not found, reported to the purchaser or not reported to the purchaser. BTS has no duty or obligation to inspect, examine, discover any defect, patent or latent, or to notify purchaser of such defects outside scope of service.
THIS WARRANTY DOES NOT COVER LOSS OF TIME OR INCOME, COSTS, PAYMENTS, LOSS OF VEHICLE RENTAL, STORAGE, VEHICLE RENTAL, LODGING, MEALS, TOWING, INCONVENIENCE, LOSS OF USE OR ANY OTHER INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES. BTS DOES NOT EXPRESS OR IMPLY ANY OTHER WARRANTIES EXCEPT THOSE STATED HEREIN. THIS LIMITED WARRANTY REPRESENTS THE SOLE AND EXCLUSIVE REMEDY FOR ANY PRODUCT DEFECT OR FAILURE AND THE TOTAL LIABILITY OF BTS AND ITS AFFILIATES FOR ANY PRODUCT IT WARRANTS.
During the course of warranty service, a BTS service tech may find a defective part, equipment problem, oil leak, etc., the detection of which is not part of the warranty service provided. There is no express or implied warranty regarding any defect or damage found, not found, reported to the purchaser or not reported to the purchaser during warranty service. BTS has no duty or obligation to inspect, examine, discover any defect whether patent or latent, or to notify purchaser of such defects outside scope of the warranty service.
ADDITIONAL TERMS AND CONDITIONS AS IT RELATES TO PARTICULAR ITEMS:
Tires:
BTS follows specifications as recommended by wheel/rim manufacturers that wheel nuts/fasteners be re-torqued between 50 – 100 miles after installation. This ensures the proper seating of the wheel assembly. Failure by the claimant to do so will void this Limited Warranty by BTS. This service is free to the customer at any BTS location for wheel end work performed by any BTS location with proof of service.
New tires: may be separately warranted by the manufacturers warranty subject to the manufacturer’s guidelines, grading and reimbursement.
Used tires: Used Tires installed by BTS have a seven (7) day warranty and will be replaced with another used tire. Cash refunds are not allowed.
Damage resulting from a tire failure, whether new or used, is not covered by this Limited Warranty. The valve stem and core is a necessary replacement item during the installation of new or used tires. Failure to replace the stem and core at time of service will void any warranty caused by loss of air pressure to the tire. BTS employees will replace decorative items such as lug nut covers, chrome hubcaps, etc. that were removed in the course of service. However, due to the varying age and condition of these items, BTS will not warrant the loss or damage of these items. The above-mentioned re-torque specifications apply to any repair requiring the removal and installation of the wheel/rim assembly (wheel seal, brakes etc.) and failure to do so will void this Limited Warranty.
Electrical/Alternator/ Starter/Battery:
With the replacement of an alternator, starter or battery, a complete electrical system diagnostic must be completed (e.g., draw, batteries). Failure to do so will void this Limited Warranty as it apples to alternators, starters and batteries. Failed alternators, starters, and batteries must be returned to a BTS location with the invoice from purchase for testing before this Limited Warranty applies (in addition, a manufacturer warranty may apply to any of these items).
Air conditioning:
After a catastrophic compressor failure, the receiver/drier, expansion valve or orifice tube should be replaced and the system flushed. Removal of contaminants is necessary any time the system is opened to the atmosphere and failure to do this will void this Limited Warranty as it applies to the compressor.
Oil changes/Preventative Maintenance:
Plugs removed for vehicle servicing will be re-installed with a new crush washer or gasket (if applicable), re-torqued according to manufacturer’s specifications, the engine oil level will be filled to capacity, the oil cap tightened, and the dip stick tightened. The purchaser is required to witness the aforementioned services. Declining to witness any one of the aforementioned services will void any warranty claim. Defective filters (oil, fuel, water, air) must be returned if a claim is made under this Limited Warranty.
Hood:
Opening of the engine compartment is required for most services. It is the responsibility of the purchaser to notify BTS service personnel of any damage to hood supports. Support cables and devices deteriorate over time and should be inspected and replaced. This warranty does not apply to any damage that may result from the failure of hood supports during warranty service.
Vehicle damage:
BTS shall have no liability regarding any of the following: damage, including any damage associated with any BTS provided services, unless such damage is reported prior to leaving the BTS facility or departing from roadside assistance at the time service is rendered.
Fees and Taxes Not Included:
Fees, including without limitation waste disposal fees, shop supply fees are not included in this Limited Warranty and shall be paid by the consumer.
Some states require by law tire and battery fees, which shall be paid by the consumer. Additionally, some states may require taxes be paid for warranty work which also is paid by the consumer.
Exclusions:
Consumables (i.e. coolants, oils, filters) are not covered by this Limited Warranty and the sole cost of these shall be borne by the consumer.
Contacting BTS for Limited Warranty Claims:
Customer obligation:
BTS has the right to inspect the vehicle to evaluate the service performed and parts that may be covered, and to make any corrective service under this Limited Warranty before an third-party repair facility can perform work on a potential claim. All parts must be returned to BTS for all Limited Warranty claims when the service is performed by third-party. Service documentation may also be required by BTS for claims investigative purposes before a claim can be processed or reimbursement issued.
Pictures and documentation of the issue taken before, during and after repairs are required for all third-party repairs and are the claimant’s responsibility.
The BTS release form must be signed by the third-party repair facility and the purchaser prior to any service work being performed. Failure to do any of the above can result in denial of claim.
Updated: October 13, 2022