For more than 70 years, Boss Truck Shops has delivered superior service coast to coast. At the heart of that legacy is our Blue and Gold Program—a commitment to setting the highest standards in customer care, team development, and operational excellence.
At the core of this program is our premier training hub designed to elevate every teammate to be the best of the best. With seasoned General Managers—many with over a decade of leadership—guiding the way, we’re building a culture of mentorship, pride, and performance that drives our teams forward.
One location that truly exemplifies this spirit is Sioux Falls, South Dakota. Under the leadership of Chris House, the team has cultivated a culture that feels more like family—where strong work ethic meets genuine care. Every team member takes pride in their work, ensuring drivers are taken care of quickly and efficiently, minimizing downtime and maximizing peace of mind.
Chris shared a story that perfectly captures the heart of the Sioux Falls team and the spirit of the Blue and Gold Program.
Late one weekend night, he received a call from a young woman named Marilyn, who was living the vanlife dream—traveling solo across the country in her trusted Mercedes Sprinter van. Her journey took an unexpected turn when her vehicle broke down on I-90, leaving her stranded in the dark with no repair shops or tow services answering the call.
That’s when she caught a lucky break—stumbling across the number for Boss Truck Shops in Sioux Falls. She reached out, and our night shift team immediately stepped in to help.
Though the necessary parts wouldn’t arrive until morning, teammate Aden went above and beyond. He personally drove Marilyn to a nearby hotel to ensure she had a safe and comfortable place to stay for the night. The next day, the team quickly sourced the alternator, completed the repair, and returned her to her vehicle. Marilyn later called Chris to express her heartfelt gratitude for the kindness, professionalism, and speed with which the team responded.
This wasn’t just a repair—it was a rescue. And it’s a shining example of how the Sioux Falls team lives out the values of the Blue and Gold Program every day. Their culture is built on care, pride, and a strong sense of family. Under Chris’s leadership, they’ve created an environment where teammates support one another, take pride in their work, and consistently go the extra mile for every driver who walks through their doors.
Chris summed it up best:
“One thing I’m personally proud of here is our culture. We have a great team—we’re like a family. Every team member has a strong work ethic and knows how to have fun at work.”
This is the kind of service that defines the Blue and Gold Program—where going above and beyond isn’t the exception, it’s the standard. Chris and his team have helped train and inspire others across the network, setting a tone of excellence that resonates far beyond Sioux Falls.
Superior service for 70 years and running. That’s the Boss Truck Shops way.
